10DLC Messaging Policy

At Birdies & Lattes, we are committed to providing a reliable and compliant messaging experience while safeguarding customer privacy. This policy outlines our practices for 10DLC (10-Digit Long Code) messaging and ensures adherence to industry standards.

What is 10DLC?

10DLC is a messaging system designed for businesses to send SMS and MMS messages through standard 10-digit phone numbers. It enables efficient and secure communication with improved deliverability.

Opt-In Consent

By providing your phone number, you are agreeing to receive SMS text messages from Birdies & Lattes.

Opt-In Language:
"I consent to receive SMS text messages from Birdies & Lattes. Msg & data rates may apply. Reply STOP to opt out."

To ensure transparency, a checkbox will appear next to any phone number collection field, requiring you to actively confirm your consent.

How We Use 10DLC Messaging

Birdies & Lattes uses SMS messaging to:

  • Send customer notifications, such as appointment reminders, order updates, and event confirmations.

  • Share promotions, exclusive offers, and announcements.

  • Provide customer support for inquiries and follow-ups.

We follow strict industry standards to ensure all messages are relevant and compliant with CTIA (Cellular Telecommunications and Internet Association) guidelines.

Privacy Policy

Your privacy is our priority.

  • Information Collection: We collect phone numbers to send relevant updates and communications based on your preferences.

  • Why We Collect Information: This information is used solely for delivering the services you opt into, including notifications and promotions.

  • Information Sharing: Consumer information is not shared with third parties for marketing purposes.

For more details, please refer to our full Privacy Policy.

Opt-Out Policy

You can opt out of receiving messages at any time by replying “STOP” to any text message. Once you opt out, you will no longer receive SMS messages unless you opt back in by contacting us directly.

Message Frequency

The number of messages you receive will vary based on your preferences and interactions. We strive to ensure all communications are timely and relevant.

Standard Message Rates

Message and data rates may apply, depending on your mobile carrier and plan. Please contact your carrier for more information.

Prohibited Uses

The following activities are strictly prohibited when using our messaging services:

  • Sending unsolicited messages (spam).

  • Engaging in fraudulent or illegal activities.

  • Sending harmful, inappropriate, or offensive content.

Violations may result in the suspension or termination of messaging services.

Contact Us

If you have any questions about our 10DLC Messaging Policy or need assistance, please reach out to us at: hello@birdieslattes.com